Kayla Mack CV

Kayla Mack is an ADR professional dedicated to delivering exceptional labor, employment and commercial mediation, facilitation, and consulting services, across sectors and industries.  With over fifteen years of experience in advocacy, negotiation, dispute resolution, and execution strategy, complemented by a strong foundation in organizational development, change management, and conflict systems design, Kayla helps individuals and institutions navigate complex conflicts, implement durable solutions, and build capacity for long-term collaboration in even the most dynamic and demanding environments.

Whether she is navigating the complexities of high-stakes, multi-party litigation, mediating contentious and consequential contract negotiations, or orchestrating thoughtful and effective deliberations in integrated settings, Kayla’s approach reflects a powerful balance of grace and resolve.  She leads with grace – bringing passion, patience, and authenticity to each engagement.  Her ability to meet clients exactly where they are creates space for honest dialogue and meaningful process.  She delivers with resolve – remaining focused, resilient, and committed to success.  Her calm, strategic style helps clients cut through complexity and move forward with clarity.

With a deep commitment to impactful engagement and tailored processes, Kayla empowers clients to structure their ideas, communicate with intention, foster transparency, make informed decisions, and develop agreements and outcomes that are both transformational and sustainable. Her presence earns trust, her methodology delivers value, and her track record speaks for itself.

Industries and Sectors Served

•  Agriculture

• Aviation

• Bakeries

• Clerical & Office

• City & County Government

• Custodial & Maintenance

• Dispatching

• Distribution

• Employee Associations

• Energy

• Event & Hospitality

• Federal Government

• Fire

• Food Processing

• Freight & Passenger Rail

• Grocery

• Healthcare

• Higher Education

• K-12 Education

• Labor Unions

• Law Enforcement & Corrections

• Manufacturing

• Mass Transit

• Media & Entertainment

• Mental Health

• Military

• Newspapers

• Nonprofits

• Operators

• Police

• Power Generation

• Public Works

• Regulatory & Rulemaking Committees

• Road Maintenance

• Shipping & Delivery

• State Government

• Utilities

• Warehousing

Affiliations and Rosters

• Labor Relations Connection – Rostered Mediator

• Impact Associates – Associate Practitioner

• National Association of Certified Mediators – Certified Member

• Association for Conflict Resolution – Professional Member

• Rocky Mountain Labor & Employment Relations Association – Board Member

• Federal Mediation & Conciliation Service – Commissioned Mediator (2017-2025) 

PROFESSIONAL EXPERIENCE  

KAYLA MACK LLC

Facilitator, Mediator & Consultant
Denver, Colorado | 2025 - Present 

• Mediation: Resolves workplace, commercial, and employment disputes with confidence—without going to court. I offer a neutral, private process that helps people navigate conflict with clarity, fairness, and practical solutions that last. With deep experience in complex, multi-party cases and sensitive topics, I bring a steady hand, a calm presence, and a results-driven mindset to every mediation. My work spans corporate, nonprofit, unionized, and government settings.

• Facilitation: Whether tackling tough negotiations, committee decisions, or stakeholder conversations, I help people communicate better and move forward—together. My facilitation services support strategy sessions, labor-management collaborations, public-private initiatives, and more. I specialize in guiding groups through high-stakes, emotionally charged, or uncertain environments, ensuring everyone is heard and goals stay on track.

• Collaborative & Strategic Advising: Proactive conflict prevention starts with strong systems. I partner with legal affairs and governance teams, cross-functional leadership and staff, and internal and external constituents and stakeholders to design healthier communication cultures, reduce legal and reputational risk, and build alignment around shared goals. My strategic guidance is rooted in years of experience helping organizations grow through complexity, not avoid it.

• Stakeholder Assessment & Process Design: Big decisions need thoughtful design. I evaluate the interpersonal, organizational, and political dynamics that can either support or derail progress—whether you’re addressing conflict or launching a new initiative. From identifying key players to crafting transparent, inclusive processes, I help you build the conditions for success, especially when the stakes are high.

• Training & Capacity Building: Invest in skills that matter.  I deliver hands-on training in communication, negotiation, and conflict resolution—designed for the real challenges your teams face. Virtual or in-person, each session is tailored to your people and your mission, empowering individuals and leaders to handle complex interpersonal dynamics and challenging engagements with clarity, confidence, and skill.

FEDERAL MEDIATION & CONCILIATION SERVICE 

Strategy Coordinator & Mediator, Office of National Projects
Remote Position for Washington DC | 2022 - 2025 

• Convened, facilitated, and mediated large-scale, high-stakes, multi-party communication and negotiation processes for public policy negotiations, private and public sector contract negotiations, federal sector negotiated rulemaking, litigation disputes, labor and employment matters across sectors and industries, and other unique and complex projects

• Conducted research and dynamic, multi-faceted assessments as groundwork for the design, development, and delivery of innovative, tailored programs for effectively organizing parties to discuss, deliberate, and problem-solve  

• Supported major initiatives and manages projects nationwide for both internal and external clients across all service areas (consultation, facilitation, organizational effectiveness, skills-building and relationship-development training programs, mediation), including the organization and communication of complex information and the creation and execution of effective outreach and education strategies to identify new clients and advance the Agency’s reputation, portfolio, and caliber of programming  

Commissioner, Northwest Regional Office
Denver, Colorado | 2017 - 2022 

• Provided high-quality, current conflict resolution programs and services for labor and employment matters across sectors, industries, and geography for private, non-profit, public, and federal government clients, parties, and stakeholders

• Serviced Federal Sector clients mediating EEO, ULP, Grievance, Workplace Dispute, and other procedural, contractual, and litigation matters

• Designed, developed, and delivered new and effective programs across the country, both in-person and virtually, that included mediation, facilitation, dispute systems and process design, relationship development, training, problem-solving, and decision-making  

• Utilized a variety of technology platforms, software and internet-based technologies to effectively and creatively support collaboration, professional development, and enhanced service delivery 

AMERICAN FEDERATION OF GOVERNMENT EMPLOYEES  
National Representative (Attorney)  
Chicago, Illinois & Denver, Colorado | 2010 - 2017 

• Represented federal employees, across the country, in a variety of labor and employment matters; contract negotiations, disputes, filings and appeals before the Federal Labor Relations Authority, Merit Systems Protection Board, Equal Employment Opportunity Commission, Office of Personnel Management, Office of Special Counsel, and Department of Labor

• Negotiated, administered, and enforced collective bargaining agreements with multiple federal agencies, including DOD, DOL, DOE, DVA, EPA, HUD, and USDA  

• Designed, developed, and delivered training programs for regional and local union representatives on a variety of topics, including federal sector labor law, processes for conflict resolution and decision-making, leadership, negotiation, and contract administration 

EDUCATION 

South Texas College of Law
Houston, Texas
Juris Doctor (2009) 
Graduated Cum Laude / Ranked #9 in Class / Langdell Scholar Program 

University of Wisconsin
Madison, Wisconsin
Bachelor of Arts, Political Science and Sociology (2005) 
Graduated with Distinction / Ranked Top 15% / Dean’s Honor List