Jamel Harling - Executive Coach, Ombuds, and Advisor
As a retired federal senior executive now working in the capacity of Executive Coach, Ombuds, and Advisor at Impact Associates LLC, Jamel has more than twenty-five years of distinguished experience in leading and advising organizations and senior leaders in the pursuit of strategic objectives and enduring excellence. With an unwavering commitment to promoting resilient, ethical, and high-performance environments, Jamel enables executives and teams to adeptly address complex challenges, spearhead organizational growth, and realize their utmost potential.
Executive Coaching Proficiency
Jamel offers specialized executive coaching services tailored to senior leadership, with a focus on optimizing outcomes, navigating change, advancing leadership acumen, and strategic decision-making. Employing pragmatic and sagacious coaching practices, Jamel collaborates with clients to articulate their vision, surmount obstacles, and accomplish measurable results. Whether conducting individual coaching engagements or facilitating group development initiatives, Jamel’s methodology is anchored in mutual trust, accountability, and optimization of outcomes.
Ombuds Functions
Serving as an ombuds, Jamel provides a confidential, independent, informal and impartial resource for employees and executives seeking guidance in the resolution of workplace issues. Jamel is a retired federal senior executive with experience directing an Ombuds office and leading the Intelligence Community Ombuds Forum where she led nineteen agency Ombuds in addressing matters of common concern impacting over 100,000 members of the Intelligence Community. Jamel demonstrates expertise in conflict resolution, mediation, and ethical advisory, providing a secure environment for the discussion of perspectives and the pursuit of constructive resolutions. By fostering constructive communication and equitable processes, Jamel consistently contributes to the cultivation of resilient organizational cultures conducive to collective success.
Advisory Leadership
In the advisory capacity, Jamel partners with clients to develop strategic initiatives, implement comprehensive change management programs, and promote the advancement of organizational goals and objectives. She has personally advised presidential and congressionally confirmed appointees, led integrated project teams, facilitated executive interventions, and trained hundreds of professionals in executive leadership, enterprise workforce resilience, and constructive dialogue. She also led the Alliance for Intelligence Community Resilience advising agency directors and senior leaders on enhancing workforce resilience across nineteen agencies. Her work has been instrumental in resolving workforce disputes, guiding organizations through political sensitivities, leadership changes, and strategic pivots. A sought-after speaker and thought leader, Jamel has contributed to forums, working groups, panels and steering committees on conflict resolution, workforce resilience, workplace equity, and leading the Intelligence Community.
She has also advised on interagency initiatives focused on workforce resilience, oversight and legal compliance, counterterrorism, and U.S. government security clearance vetting reform. She is the recipient of multiple awards including the Director of National Intelligence Exceptional Service award, the Intelligence Community Inspector General Collaboration, Legal Team of the Year and the Harry S. Truman Citation for Exceptional Service.
Background and Credentials
Drawing on a multidisciplinary background in national security, conflict resolution, risk mitigation, oversight and compliance, Jamel delivers pragmatic solutions informed by broad-ranging expertise and tailored to distinct organizational needs. Jamel’s guidance is integral to facilitating meaningful transformation and achieving sustainable impact. She holds an active Top Secret security clearance and has led conflict resolution initiatives, facilitated change management, coached and trained leaders in some of the world’s most sensitive areas. Jamel holds advanced certifications in conflict resolution and strategic decision and risk management. She is an International Ombuds Association trained organizational Ombuds and is an International Coaching Federation certified coach. Whether advising C-suite leaders or facilitating frontline interventions, Jamel empowers organizations to turn conflict into a strategic asset—driving resilience, innovation, and long-term value in a rapidly evolving landscape.
Her approach integrates risk mitigation with deep cultural intelligence, enabling leaders to address tensions proactively and build trust across diverse teams while identifying pragmatic solutions that comport with existing Human Resource, legal and regulatory structures. Jamel brings a unique blend of technical understanding and behavioral insight, enabling leaders to resolve internal and external conflicts while maintaining operational continuity and reputational integrity. Jamel has advised on reputational risk and crisis response strategies, always with a focus on sustainable outcomes and stakeholder trust.